You have questions about the video consultation?

To conduct the video consultation, you only need compatible hardware, consisting of an internet-compatible PC, laptop or mobile device with integrated or external webcam incl. microphone, as well as a loudspeaker.

The following browsers are supported:

• Mozilla Firefox
• Google Chrome
• Microsoft Edge
• Apple Safari

Note: Please always use a current version of the listed browsers

Yes, you can also conduct a video consultation on your mobile phone. The same technical requirements apply as for using a PC or laptop.

The following browsers are supported:

Apple iOS

• Apple Safari

Android

• Mozilla Firefox
• Google Chrome
• Opera
• Samsung Internet

Note: Please always use a current version of the listed browsers

Yes, you can check with the following link: https://video.samedi.de/hardware-test your hardware and browser compatibility in advance.

We also ask you to check this before you start your appointment, so that you can enter the video call well prepared.

After you have dialed into your video call, your browser will ask you for permission to access your camera and microphone. Please make sure that you did not click Reject in the request. You are not sure? Reload the open website with the video consultation. Your browser will ask you again.

Your browser does not automatically ask you to access your camera and microphone?

Perhaps your browser settings are such that access is automatically blocked. In order to be able to have the best possible video consultation with your therapist, please change these settings so that he/she can see and hear you.

These settings are made differently depending on the end device, i.e. smartphone, tablet or PC and the Internet browser you are using. The following short video sequences will show you how to make these settings according to the device and browser you are using.

Mobile Devices

iPhone and Safari

Android and Chrome

Android and Mozilla Firefox

Desktop

MacOS and Safari

All systems and Chrome

All systems and Mozilla Firefox

Windows and Microsoft Edge

No, in order to perform a video consultation, you do not need to have a samedi patient account, however, you require a personal e-mail address. The link to start the online consultation will be sent to this e-mail address.

The data is encrypted before, during and after the video consultation and therefore absolutely secure.

Video consultation appointments can be booked via the booking link of the institution or via patient.samedi.de. If you activate the filter function for video consulting, only those doctors / practitioner who offer video consulting will be displayed in the doctors search.

Afterwards you only have to select the corresponding appointment type as well as date and time. Depending on the settings of the institution, the appointments can be booked as guest or with a samedi patient account. The precondition for a binding booking, however, is in any case the indication of a valid e-mail address and the agreement to receive instructions on how to perform the video consultation.

After a successful booking you can start the video consultation either directly in your patient account (if available) or via the link you receive in the corresponding e-mail.

For all patients it is absolutely necessary to enter your e-mail address, because the link for the video consultation will be sent to this e-mail address. Without the link it is not possible for patients to attend the video consultation.

There are several options available to you:

• If the doctor gives these possibilities to his patients, you can cancel your appointment directly in your samedi patient account or via the cancellation link in the e-mail you received from your doctor.
• In all other cases please contact your doctor or the institution directly by phone or e-mail.

Generally it is recommended to start the video consultation a few minutes before the start of the agreed appointment to prepare yourself for the conversation. The doctor will see when you start the call and will also connect. Sometimes it can take a moment longer until the doctor is ready.

You can start the video consultation shortly before the beginning of the planned appointment through your samedi patient account or the link from the e-mail that was sent to you.

You will then be forwarded to the platform where the video consultation can be started. On this website you will be shown the agreed time of the consultation and the name of the practitioner with whom the consultation will take place. In order to start the appointment, you have to enter your first and last name once and accept the privacy policy. Click on "start video consultation" to start the call. Please check that the website has authorization to use your microphone and camera.

Your healthcare provider will now receive a notification that you are ready and joins the call.

During the video call, you can switch the microphone and camera on and off, switch to full screen mode, share your screen with your practitioner, communicate with your practitioner via an integrated chat window, and end the video call.

As frustrating as this is, you should wait a few minutes. If the doctor still has not started the video consultation after a few minutes, contact the institution directly by phone.